Shipping policy
Shipping Times:
DHL EXPRESS
Most of Europe and USA: delivery within 2-4 days*
Rest of the world: delivery within 3-7 days*
UPS ECONOMY
Most of Europe and USA: delivery within 2-4 days* Rest of the world: delivery within 3-7 days*
* Shipping times are to be used as a guide only and are based on time from order. 3NY cannot take responsibility for delays due to customs clearance or payment transaction.
Duties & Taxes
CUSTOMERS IN THE EUROPEAN UNION, USA, CANADA, CHINA, AUSTRALIA, HONG KONG, TAIWAN, SWITZERLAND and JAPAN. We DO NOT cover the cost of import duties to the above countries. If you are ordering from within your own customs zone or country, import duties will not be applicable, however, you may have to pay VAT or local sales taxes. For the USA, these are included at the checkout.
All other customers
For all other customers, import duty is not included in the prices you see online. You may have to pay import duties upon receipt of your order or at a later date depending on your customs authority. You will not have to pay VAT or sales taxes, but there may be other local taxes that you need to pay to receive your order.
4. Right of withdrawal
You have a right to withdraw from the contract entered into pursuant to legislation on distance contracts. COOLING-OFF PERIOD
§ The cooling-off period for all products bought in our online shop is 14 days.
§ As a general rule, this period is calculated as from the date on which you received the good or the first delivery.
§ 3NY must be given clear notice, in writing, which states their right to cancel within the 7-day period.
§ when clear notice has been given, the customer has 7 days to return the goods if approved by 3NY management.
§ You have a right to receive certain information, including information on the right of withdrawal and on the good purchased. The cooling-off period does not start running until you have received such information in writing (for example by letter or email). The period, however, expires no later than three months after the date on which you received the good.
§ Unless otherwise agreed, you must pay the costs incidental to the return of the goods (postage/freight). If 3NY , according to the contract, has made replacement delivery due to the circumstance that the relevant good could not be delivered in its entirety, the costs incidental to the return of the goods must, however, be paid by 3NY .
§ 3NY'S name and address where to the goods must be returned:
Please return the goods to:
Name: 3NY
Address:448 BROOME STREET, NEW YORK, NY 10013
You may also withdraw from the contract by not receiving the goods or failing to pick up the goods at the post office, etc. Conditions for withdrawal from the contract A general condition is that you can return the goods in essentially the same state and volume they were in upon your receipt.If this demand is not met, a significant decrease of value of the good will happen.
5. Notification in case of non-conformity of goods
If items are classified as faulty, were received damaged or have manufacturing fault that occurred within a 24 months time frame after purchase, please contact our customer service immediately at: 3NYCONCEPT.COM
Any errors or defects in the good received must be claimed within reasonable time after such errors or defects were or should have been ascertained. In all cases,
you must provide notice of any lack of conformity of purchase no later than 1 day from the purchase date.
6. Liability
3NY is not liable for delays or for non-performance due to force unavoidable circumstances. For as long as a force unavoidable circumstances, situation persists, 3NY is relieved from performance of its obligations.